Terms of service

Abbott Lyon Collective - Terms & Conditions

Last Updated: June 2026 Effective Date: 1 June 2026

Welcome to the Abbott Lyon Collective (“programme”). We are so happy to have you as part of our community and can’t wait to see everything you create with us.

As an Abbott Lyon brand advocate, you will play a crucial role in championing our products/services and helping to shape the future of the brand.

IMPORTANT NOTICES TO MEMBERS By joining the Abbott Lyon Collective, you are entering into a legally binding agreement with Abbott Lyon Ltd ("Abbott Lyon", "we", "us", "our"). Please read these Terms and Conditions ("Terms") carefully before participating. If you do not agree to these Terms, you must not join or continue to participate in the programme. These Terms do not affect your statutory rights as a consumer.

1. Definitions In these Terms, the following words and expressions have the meanings set out below: "Approved Channels" means Instagram and such other social media platforms or channels as Abbott Lyon may notify to Members in writing from time to time.

"Brand Guidelines" means the content and brand standards guidelines issued by Abbott Lyon to Members from time to time, as updated in accordance with Clause 16.

"Commission" means the percentage fee payable to a Member on Qualifying Sales as set out in Clause 10.

"Confidential Information" means any information disclosed to or obtained by a Member in connection with their participation in the Programme that: (a) is not in the public domain at the time of disclosure; (b) is marked as confidential or proprietary; or (c) a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, campaign details, tier structures, commission rates, internal communications, and unreleased product information.

"Content" means any photograph, video, text, graphic, review, or other creative material created by a Member in connection with the Programme, including all content posted to Approved Channels featuring or referencing Abbott Lyon products, the Programme, or the Abbott Lyon brand.

"Member" (also "you", "your") means an individual who has been accepted into the Programme in accordance with these Terms.

"Programme" means the Abbott Lyon Collective brand advocacy programme operated by Abbott Lyon and described in these Terms.

"Qualifying Sale" means a completed, paid, and non-returned purchase of Abbott Lyon products made by a third party through a Member's unique referral link or discount code, which has not been cancelled, returned, charged back, or refunded.

"Rewards" means any vouchers, products, commission, or other incentives made available to Members under the Programme.

"Tier" means the tier level attained by a Member within the Programme, which determines the applicable Commission rate as set out in Clause 10.

2. The Parties and Nature of the Relationship 2.1 The Programme is operated by Abbott Lyon Ltd. a company registered in England and Wales with company registration number 08953621 and its registered address at Suite 1b Cottonpolis, 8-16 Newton Street, Manchester, England, M1 2AN.

2.2 Members participate in the Programme as independent contractors. Nothing in these Terms creates or shall be deemed to create any relationship of employment, worker status, agency, partnership, or joint venture between Abbott Lyon and any Member. Members are not entitled to any employment rights, benefits, or protections by reason of their participation in the Programme.

2.3 Members are solely responsible for their own tax affairs and obligations, including (without limitation) accounting to HM Revenue & Customs for any income tax, National Insurance contributions, or VAT arising from Commission or other Rewards received under the Programme. Abbott Lyon shall have no liability for any Member's tax obligations. Abbott Lyon may issue payment summaries or records to Members upon reasonable written request.

3. Eligibility 3.1 To be eligible to participate in the Programme, you must: (a) be at least 18 years of age at the date of your application; (b) hold at least one active, public-facing account on an Approved Channel; (c) be resident in a jurisdiction in which participation in the Programme is lawful; and (d) provide accurate, complete, and up-to-date registration information to Abbott Lyon at the time of application and at all times during your membership.

3.2 The Programme is open to individuals only. Applications from companies, partnerships, or other legal entities will not be accepted.

3.3 Abbott Lyon reserves the right to accept or reject any application to the Programme at its absolute discretion, provided that any decision to reject an application shall not be made on grounds protected under the Equality Act 2010.

3.4 If you provide false or misleading registration information, Abbott Lyon may terminate your membership immediately and you will forfeit all accrued but unpaid Rewards, including Commission. This is without prejudice to any other remedy available to Abbott Lyon.

3.5 You must notify Abbott Lyon promptly if any of your eligibility information changes during your membership. Abbott Lyon may request evidence of eligibility at any time and may suspend your account pending receipt of satisfactory evidence.

4. Joining the Programme and Acceptance 4.1 By submitting an application to join the Programme, you confirm that you have read, understood, and agree to be bound by these Terms.

4.2 Acceptance of your application will be confirmed by Abbott Lyon in writing (including by email). These Terms shall form a binding contract between you and Abbott Lyon from the date of that confirmation.

4.3 A copy of these Terms is available at https://community.abbottlyon.com/collective/terms and will be sent to you upon request by emailing [email protected].

5. Rewards and Incentives 5.1 Welcome Rewards Upon completing your initial onboarding requirements (as communicated to you by Abbott Lyon at the time of acceptance), you will receive: (a) a product voucher to the value of £50, subject to the restrictions set out in Clause 5.2; and (b) access to Commission on Qualifying Sales at the rate applicable to your Tier, as set out in Clause 10.

5.2 Voucher Restrictions The £50 welcome voucher: (a) is valid for use on Abbott Lyon's website at https://www.abbottlyon.com/ only; (b) is not valid on bundles, stacker jewellery boxes, or items already subject to a discount or promotional pricing; (c) cannot be exchanged for cash or any other form of payment; (d) is personal to you and is non-transferable; (e) may not be combined with any other discount, offer, or promotional code unless Abbott Lyon expressly states otherwise; (f) expires 12 months from the date of issue.

5.3 No Guarantee of Rewards Rewards are subject to availability. Abbott Lyon does not guarantee the continued availability of any specific benefit and reserves the right to substitute equivalent alternatives where necessary, provided that any material substitution will be notified to Members in accordance with Clause 16.

6. Member Obligations 6.1 Posting Requirements By participating in the Programme, you agree to: (a) publish at least one post on your Instagram or TikTok grid within 30 days of receiving any Abbott Lyon product as part of the Programme; (b) ensure that any Abbott Lyon product received is clearly and prominently featured in your Content, whether worn, styled, displayed, or otherwise shown in a manner consistent with the Brand Guidelines; (c) maintain a minimum level of monthly activity, defined as at least 1 x Story or 1 x Feed Post on an Approved Channel during your membership; and (d) comply at all times with these Terms, the Brand Guidelines, and all applicable laws and platform policies governing your use of Approved Channels.

6.2 Inactivity (a) If you are inactive for two consecutive calendar months (meaning you have not published any Content in accordance with Clause 6.1(c)), Abbott Lyon will send a written warning to your registered email address. You will then have 30 days from the date of that warning to resume activity. (b) If you remain inactive for three consecutive calendar months without resuming activity, Abbott Lyon may remove you from the Programme in accordance with Clause 12. (c) If your inactivity is caused by circumstances beyond your reasonable control (including illness, platform unavailability, or force majeure (see Clause 19)), you should notify Abbott Lyon promptly. Abbott Lyon will consider such notification in good faith before taking action under this Clause.

6.3 Platform Unavailability You will not be in breach of your obligations under Clause 6.1 or 6.2 to the extent that your failure to post is directly caused by a temporary unavailability of the relevant Approved Channel that is beyond your reasonable control, provided you notify Abbott Lyon as soon as reasonably practicable and resume posting as soon as the channel becomes available.

6.4 Quality Standards All Content must meet the minimum quality and presentation standards set out in the Brand Guidelines. Abbott Lyon may notify you if Content does not meet those standards and request amendment or removal. Persistent failure to meet quality standards may result in suspension or termination in accordance with Clause 12.

7. Content and Conduct Guidelines 7.1 Scope of Application The obligations in this Clause 7 apply to: (a) all Content created in connection with the Programme; and (b) any public conduct or public statements by you that are directly related to the Programme, Abbott Lyon products, or your role as an Abbott Lyon brand advocate. For the avoidance of doubt, Abbott Lyon does not seek to regulate or control your wider personal or public conduct on social media beyond the extent that it directly and materially affects Abbott Lyon's legitimate business interests as set out in Clause 7.3 below.

7.2 Mandatory Content Requirements When creating or publishing Content, you must: (a) tag Abbott Lyon's official account (currently @abbottlyon) and include the required programme hashtags (#abbottlyon, #ALcollective) on all brand-related posts; (b) clearly and prominently disclose the commercial nature of your relationship with Abbott Lyon in every piece of Content in which you are promoting or featuring Abbott Lyon products in exchange for Rewards (including free products, Commission, or any other benefit). This disclosure must comply with the requirements of the UK Advertising Standards Authority ("ASA") and the CAP Code (see Clause 7.4 below); (c) ensure that all Content is accurate, truthful, and not misleading in relation to Abbott Lyon products, including their features, specifications, price, and availability; (d) ensure that all Content is original and either owned by you or used with the express permission of the relevant rights holder; and (e) obtain all necessary consents and model releases from any third parties who appear in your Content.

7.3 Prohibited Conduct When creating or publishing Content, or when acting in your capacity as a Member, you must not: (a) post or associate yourself with any offensive, harmful, discriminatory, defamatory, or illegal material; (b) make false or exaggerated claims about Abbott Lyon products; (c) use Content that infringes any third party's intellectual property rights, privacy rights, or data protection rights; (d) promote or prominently reference any directly competing jewellery or accessories brand within Abbott Lyon-related Content; (e) engage in derogatory, abusive, or harassing behaviour towards any individual or entity in connection with the Programme; (f) exploit, manipulate, or abuse Abbott Lyon's referral systems, rewards mechanisms, or customer service processes; (g) sell, transfer, licence, or assign your account, referral codes, rewards credits, or any rights under these Terms to any third party; or (h) publicly associate yourself, in your capacity as a Member, with content, individuals, or communities that a reasonable person would consider to be materially damaging to Abbott Lyon's brand reputation.

7.4 MANDATORY — ASA and CAP Code Compliance (Influencer Disclosure) This is a legal requirement and non-compliance may expose both you and Abbott Lyon to regulatory action by the ASA. (a) All Content in which you feature or promote Abbott Lyon products in exchange for any Reward (including free products, Commission, discounts, or any other benefit, monetary or otherwise) constitutes advertising for the purposes of the UK CAP Code and ASA guidelines on influencer marketing. (b) You must clearly and unambiguously disclose the commercial nature of such Content before any promotional text or imagery, using one of the following approved disclosures: "#ad" — at the beginning of the caption or in a clearly visible position before any promotional content; "Paid Partnership" — using the relevant native platform tool where available; or Such other equivalent disclosure as the ASA confirms from time to time is compliant. (c) Disclosures such as "#gifted", "#spon", "#collab", or "#ambassador" alone are not sufficient to satisfy this obligation. (d) You must not remove, obscure, or bury any required disclosure after a post is published. (e) You are responsible for ensuring your own compliance with all applicable advertising regulations and platform policies governing sponsored or commercial content. Abbott Lyon accepts no liability for regulatory action taken against you as a result of your failure to make the required disclosures, but Abbott Lyon may also be subject to regulatory action and you agree to cooperate fully with Abbott Lyon and any regulatory authority in the event of an investigation arising from your Content. (f) If you are unsure whether a particular piece of Content requires disclosure, you should contact [email protected] before publishing.

7.5 Content Removal Abbott Lyon reserves the right to request that you remove, amend, or edit any Content that does not comply with these Terms or the Brand Guidelines. You agree to comply with any such request within 48 hours of receiving it in writing.

8. Confidentiality and Discretion 8.1 Confidentiality Obligation During your membership and for a period of two years following the termination of your membership (or, in the case of trade secrets, indefinitely), you agree to: (a) keep all Confidential Information strictly confidential; (b) not disclose Confidential Information to any third party without Abbott Lyon's prior written consent; and (c) not use Confidential Information for any purpose other than your participation in the Programme.

8.2 Exclusions The obligations in Clause 8.1 do not apply to information that: (a) is or becomes publicly available other than as a result of a breach of these Terms; (b) was in your possession prior to its disclosure to you by Abbott Lyon and was not subject to any pre-existing obligation of confidence; (c) is independently developed by you without reference to or use of any Confidential Information; or (d) is required to be disclosed by applicable law, regulation, or a court or regulatory order of competent jurisdiction, provided that you give Abbott Lyon the maximum notice reasonably practicable before making any such disclosure and cooperate with Abbott Lyon in seeking any appropriate protective order.

8.3 For the avoidance of doubt, your obligation of confidentiality does not prevent you from making any disclosure required by the ASA, CAP Code, or any other applicable law or regulatory requirement, including your obligation to disclose the commercial nature of your Content under Clause 7.4.

8.4 Consequences of Breach A breach of this Clause 8 may result in removal from the Programme and will entitle Abbott Lyon to seek injunctive relief and/or damages. Removal from the Programme shall be without prejudice to Abbott Lyon's right to pursue any other legal remedy available to it.

8.5 For the purposes of this Clause 8, "written consent" includes consent provided by email.

9. Content Usage Rights and Intellectual Property 9.1 Licence Grant By creating and submitting Content in connection with the Programme, you grant Abbott Lyon a non-exclusive, worldwide, royalty-free, sub-licensable, perpetual, and irrevocable licence to use, reproduce, adapt, edit, publish, translate, distribute, and display that Content (in whole or in part) for marketing, advertising, and promotional purposes across all media channels, whether now known or developed in the future, online and offline.

9.2 You Are Informed This Licence Is Perpetual and Irrevocable You acknowledge that the licence granted in Clause 9.1 will survive the termination of your membership. This means Abbott Lyon may continue to use Content you created during your membership after you leave the Programme. If you do not wish to grant a perpetual licence over particular Content, you should contact [email protected] before creating or submitting that Content.

9.3 Retention of Ownership You retain ownership of your underlying intellectual property rights in all Content you create. The licence in Clause 9.1 does not transfer ownership of your Content to Abbott Lyon; it simply grants Abbott Lyon the rights described above.

9.4 Moral Rights Waiver To the extent permitted by law, you irrevocably waive (and agree not to assert) all moral rights in relation to Content licensed to Abbott Lyon under these Terms, including: (a) the right to be identified as the author of the Content under section 77 of the Copyright, Designs and Patents Act 1988; and (b) the right to object to derogatory treatment of the Content under section 80 of the Copyright, Designs and Patents Act 1988. Where Abbott Lyon is reasonably able to credit you, it will do so by reference to your social media handle, name, or username, but attribution is not guaranteed due to technical or commercial constraints.

9.5 Warranties You warrant to Abbott Lyon that: (a) you own or have all necessary rights, licences, and consents in and to all Content you create and submit under the Programme; (b) the Content does not and will not infringe any third party's intellectual property rights, privacy rights, or any other rights; (c) you have obtained all necessary model releases and permissions from any third parties who appear in your Content; and (d) the Content does not contain anything that is defamatory, obscene, offensive, or unlawful. 9.6 Indemnity for IP Breach Without prejudice to Clause 13.4, if any third party makes a claim against Abbott Lyon arising from your breach of the warranties in Clause 9.5, you agree to indemnify Abbott Lyon in accordance with Clause 13.4. 10. Commission and Tracking 10.1 Commission Structure (a) Commission is earned on Qualifying Sales made through your unique referral link or discount code, at the rate applicable to your current Tier as follows: Tier 1 (Entry): No Commission Tier 2: 10% Tier 3: 15% Tier 4 - 5: 17.5% Tier 6 - 7: 20% Tier 8 - 9: 22.5% Tier 10 (Final Tier): 25%

10.2 Qualifying Sales — Exclusions Commission shall not be payable in respect of: (a) any order placed by you directly; (b) any order that is cancelled, returned, refunded, or subject to a chargeback, in full or in part. Commission will be adjusted or clawed back proportionately in such cases; (c) any sale that cannot be tracked to your referral link or code due to technical failure, browser settings, or other factors beyond Abbott Lyon's reasonable control; or (d) any sale that Abbott Lyon reasonably believes to have been generated through fraudulent, deceptive, or abusive means.

10.3 Payment (a) Commission is earned on Qualifying Sales at the rate applicable to your current Tier as set out in Clause 10.1. Commission rates may be increased at any time without prior notice. Any reduction in commission rates shall constitute a Material Change and will be subject to the notice and exit provisions in Clause 11. (b) Earned Commission will be paid 45 days after the date on which the relevant order is placed, to allow for returns and processing. There is no minimum payment threshold. (c) Commission payments will be made by PayPal to the email address used by you to register for the Programme. You are responsible for ensuring your PayPal email address is accurate and kept up to date. (d) You may track your accrued Commission via your portal homepage. Please note that figures shown may adjust to reflect cancelled or partially refunded orders. (e) Abbott Lyon will provide you with a written payment statement in respect of each Commission payment made to you. (f) You are solely responsible for accounting to HMRC for any tax liability arising on Commission received.

10.4 Withholding for Investigation (a) Abbott Lyon reserves the right to withhold Commission where it has reasonable grounds to suspect fraud, misuse of the referral system, or a material breach of these Terms. (b) Where Commission is withheld, Abbott Lyon will notify you in writing within five business days, setting out the reasons for the withholding and the amount withheld. (c) Abbott Lyon will complete any investigation within 30 days of notification (or such longer period as may be necessary, having notified you of the extension). You will be given an opportunity to respond to any allegation before a final decision is made. (d) If the investigation concludes that no fraud or breach occurred, the withheld Commission will be released to you promptly. (e) If the investigation confirms fraud or serious breach, Abbott Lyon may forfeit the withheld Commission and may terminate your membership in accordance with Clause 12.

10.5 Tracking and Cookies The referral tracking system used by Abbott Lyon may rely on cookies or digital identifiers. Abbott Lyon's use of tracking technology is subject to its Cookie Policy, available at https://www.abbottlyon.com/pages/privacy-policy, and is compliant with the UK Privacy and Electronic Communications Regulations 2003 (as amended).

11. Changes to Commission, Rewards, and the Programme 11.1 Abbott Lyon reserves the right to modify the commission rates, tier structures, and other Rewards at any time, subject to the notice provisions in this Clause.

11.2 Abbott Lyon will give Members no less than 30 days' prior written notice (by email to their registered email address) of any material change to commission rates, tier structures, or other significant Rewards ("Material Change"). For the purposes of this Clause, a reduction in commission rates shall be deemed a Material Change.

11.3 If you do not wish to continue your membership following a Material Change, you may leave the Programme at any time during the 30-day notice period by deleting your account or ceasing participation. Upon doing so, you will be entitled to receive all Commission earned and verified on Qualifying Sales up to the date you left the Programme. Any Rewards already received will not be affected.

11.4 If you continue to participate in the Programme after the expiry of the 30-day notice period, you will be deemed to have accepted the Material Change.

11.5 Minor or administrative changes to the Programme that do not materially affect Members' rights or benefits may be made by Abbott Lyon without prior notice, and Members will be informed of such changes via the Programme website or email.

12. Termination 12.1 Termination by Member You may leave the Programme at any time by deleting your account on the Programme platform or by ceasing participation. You do not need to give advance notice to Abbott Lyon. Upon leaving: (a) your referral link and discount code will be deactivated; (b) Commission earned on Qualifying Sales verified prior to the date you left the Programme will remain payable and will be paid in accordance with Clause 10.3; and (c) the post-termination obligations in Clause 12.6 will apply from the date of your departure. If you wish to notify Abbott Lyon of your departure, you may do so by emailing [email protected], but this is not a requirement.

12.2 Termination by Abbott Lyon With Notice Abbott Lyon may terminate your membership by giving you 14 days' prior written notice in the following circumstances: (a) you have failed to meet the posting or activity requirements set out in Clause 6, including following an inactivity warning issued under Clause 6.2; or (b) you have persistently failed to meet the quality standards required by Clause 6.4 despite having been given an opportunity to remedy the position.

12.3 Termination by Abbott Lyon Without Notice Abbott Lyon may terminate your membership immediately, without prior notice, in the following circumstances: (a) you have committed fraud or have deliberately exploited or manipulated the Programme's referral or rewards systems; (b) you have created or published Content that is illegal, unlawful, or that infringes any third party's rights; (c) you have committed a serious breach of these Terms that is not capable of remedy; (d) you have committed a breach of these Terms that is capable of remedy but have failed to remedy it within 14 days of being given written notice to do so; or (e) you have engaged in conduct (whether or not connected to the Programme) that a reasonable person would consider to be seriously and materially damaging to Abbott Lyon's brand reputation and that, in Abbott Lyon's reasonable judgement, is incompatible with your continued participation in the Programme.

12.4 Effect of Termination: Commission (a) Upon termination for any reason, Commission earned on Qualifying Sales that were completed and verified prior to the date of termination (net of any deductions for returns, refunds, or chargebacks) shall remain payable to you and will be paid in accordance with the payment schedule in Clause 10.3. (b) Commission shall not be payable in respect of any sales completed after the date of termination, even if made through your referral link or code (which Abbott Lyon will deactivate upon termination). (c) Where termination is by Abbott Lyon under Clause 12.3 on grounds of fraud or deliberate exploitation, Abbott Lyon may withhold accrued Commission pending the outcome of an investigation conducted in accordance with Clause 10.4.

12.5 Effect of Termination: Rewards and Benefits Upon termination: (a) any pending Rewards that have not yet been formally allocated to you shall lapse; (b) any product voucher that has not been redeemed at the date of termination shall expire, save where termination is by you voluntarily or by Abbott Lyon without cause; and (c) access to any private community group or members-only area will be revoked.

12.6 Post-Termination Obligations Upon termination of your membership: (a) the content licence granted in Clause 9.1 shall survive termination and Abbott Lyon may continue to use Content created during your membership in accordance with that licence; (b) your confidentiality obligations under Clause 8 shall survive termination for the period specified in that Clause; (c) you are not required to delete Content you have published on your own social media channels, but you must remove any live referral links or discount codes from your profile and posts within 14 days of the date of termination; (d) Abbott Lyon may request in writing that you remove specific items of Content post-termination. You agree to comply with any such request within 48 hours of receipt.

12.7 Right of Appeal If you believe your membership has been terminated incorrectly, you may appeal in writing to [email protected] within 14 days of receiving your termination notice. Abbott Lyon will consider your appeal in good faith and respond within 21 days.

13. Limitation of Liability and Indemnity 13.1 Nothing in these Terms shall limit or exclude Abbott Lyon's liability for: (a) death or personal injury caused by Abbott Lyon's negligence; (b) fraud or fraudulent misrepresentation by Abbott Lyon; (c) any breach of the implied terms as to title under the Supply of Goods and Services Act 1982; or (d) any other liability that cannot lawfully be excluded or limited under English law, including liability under the Consumer Rights Act 2015.

13.2 Subject to Clause 13.1, Abbott Lyon shall not be liable for any indirect, incidental, consequential, special, or exemplary loss or damage arising from your participation in or exclusion from the Programme, including loss of profits, loss of opportunity, or loss of earnings.

13.3 Subject to Clause 13.1, Abbott Lyon's total aggregate liability to you arising from or in connection with these Terms or the Programme, whether in contract, tort (including negligence), misrepresentation, or otherwise shall not exceed the total value of Rewards actually received by you in the 12 months immediately preceding the event giving rise to the claim.

13.4 You agree to indemnify, defend, and hold harmless Abbott Lyon and its officers, directors, employees, agents, and representatives from and against any and all third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your Content, including any claim that your Content infringes any third party's intellectual property rights, privacy rights, or any other rights; (b) any statement you make about Abbott Lyon products that is false, inaccurate, or misleading; (c) your failure to make required advertising disclosures under Clause 7.4; (d) your breach of any warranty given under Clause 9.5; or (e) any other material breach by you of these Terms.

13.5 The indemnity in Clause 13.4 shall not apply to the extent that any claim arises from Abbott Lyon's own negligence, fraud, or wilful misconduct.

14. Data Protection 14.1 Abbott Lyon Ltd is the data controller in respect of personal data collected and processed in connection with the Programme.

14.2 By joining the Programme, you acknowledge that Abbott Lyon will collect and process your personal data (including your name, email address, social media handle, payment details, and referral performance data) in accordance with its Privacy Policy, available at https://www.abbottlyon.com/pages/privacy-policy. The Privacy Policy forms part of the agreement between us and should be read alongside these Terms.

14.3 Where Content you create includes images or other personal data (including images of yourself), Abbott Lyon will process that personal data in accordance with its Privacy Policy. Abbott Lyon will only use your image in marketing materials where it has a lawful basis to do so under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

14.4 You have rights in relation to your personal data, including the right to access, rectify, erase, restrict processing of, and port your data, as set out in the Privacy Policy. To exercise any of these rights, please contact [email protected].

14.5 Abbott Lyon's use of tracking technology (including cookies and referral identifiers) for the purposes of the Programme is subject to its Cookie Policy and compliant with the UK Privacy and Electronic Communications Regulations 2003 (as amended).

15. Advertising Standards and Regulatory Compliance 15.1 Both Abbott Lyon and Members have obligations under the UK CAP Code and ASA guidelines in relation to influencer and affiliate marketing. The mandatory disclosure obligations for Members are set out in Clause 7.4.

15.2 Abbott Lyon shall use reasonable endeavours to ensure that its operation of the Programme is compliant with all applicable advertising standards and will cooperate with the ASA if any investigation is commenced in relation to the Programme or any Member's Content.

15.3 If the ASA or any other regulatory authority contacts you in relation to Content created under the Programme, you must notify Abbott Lyon at [email protected] within five business days of receiving that contact.

16. Changes to These Terms 16.1 Abbott Lyon may amend these Terms from time to time. Any changes that are Material Changes (as defined in Clause 11.2) will be notified to you by email at least 30 days before the change takes effect.

16.2 Where a change is not a Material Change (for example, corrections of typographical errors, updated contact details, or clarificatory amendments), Abbott Lyon may make those changes without prior notice, and will notify Members by email or via the Programme website.

16.3 Where a Material Change is made, Members who do not wish to accept the change may terminate their membership in accordance with Clause 12.1 within the 30-day notice period without forfeiting any accrued Commission or Rewards already received.

16.4 Continued participation in the Programme following the expiry of the 30-day notice period in respect of a Material Change shall constitute acceptance of the updated Terms.

16.5 The current version of these Terms is available at https://community.abbottlyon.com/collective/terms at all times. Previous versions are available upon written request.

17. Complaints and Dispute Resolution 17.1 Informal Resolution If you have a complaint or concern relating to the Programme, please contact us in the first instance at [email protected]. Abbott Lyon will acknowledge all complaints within 5 business days and provide a full written response within 21 days of receipt.

17.2 Escalation If we are unable to resolve your complaint to your satisfaction through the process in Clause 17.1, you may escalate your complaint to [email protected].

17.3 Alternative Dispute Resolution (a) If your complaint relates to a Commission dispute, Abbott Lyon will engage in good faith mediation before commencing or defending formal legal proceedings, if the other party requests it. (b) Abbott Lyon is not a member of any certified alternative dispute resolution scheme and is not obliged to submit to any ADR procedure. However, in accordance with the Consumer ADR Regulations 2015, we inform you that the following certified ADR entity could handle disputes of the type that may arise in connection with the Programme: Centre for Effective Dispute Resolution (CEDR): www.cedr.com. Abbott Lyon does not commit to using this or any other ADR scheme.

17.4 Nothing in this Clause 17 restricts either party's right to seek emergency injunctive relief from a court.

18. Governing Law and Jurisdiction 18.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

18.2 Subject to Clause 18.3, each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms.

18.3 Nothing in Clause 18.2 shall limit your right, as a consumer, to bring proceedings in the courts of the country in which you are habitually resident, in accordance with any mandatory consumer protection provisions applicable in that jurisdiction.

19. Force Majeure 19.1 Neither party shall be in breach of these Terms or liable to the other for any failure or delay in performing their obligations under these Terms to the extent that such failure or delay results from circumstances beyond their reasonable control ("Force Majeure Event"), including without limitation: (a) acts of God, fire, flood, or extreme weather; (b) pandemic or epidemic; (c) extended platform outages, technical failures, or changes to platform terms affecting an Approved Channel; or (d) any action or inaction of any governmental or regulatory authority.

19.2 The party affected by a Force Majeure Event must notify the other party as soon as reasonably practicable and take all reasonable steps to minimise the impact of that event.

20. General Provisions 20.1 Entire Agreement These Terms, together with the Brand Guidelines and Abbott Lyon's Privacy Policy and Cookie Policy, constitute the entire agreement between you and Abbott Lyon in relation to the Programme and supersede all previous representations, arrangements, understandings, and agreements relating to the same subject matter.

20.2 Variation These Terms may only be varied in accordance with Clause 16.

20.3 Severability If any provision of these Terms is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

20.4 Waiver No failure or delay by Abbott Lyon in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of that right or any other right.

20.5 No Assignment You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without Abbott Lyon's prior written consent. Abbott Lyon may assign its rights and obligations under these Terms to any group company or in connection with any sale or restructuring of its business, provided that such assignment does not materially prejudice your rights as a Member.

20.6 Third Party Rights These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 in favour of any person who is not a party to them.

20.7 Notices Any notice given under these Terms shall be in writing and sent to the relevant party at: Abbott Lyon: [email protected] (or such address as notified from time to time) Members: the email address provided at registration Notices sent by email shall be deemed received at the time of transmission (or, if transmitted outside business hours, at 09:00 on the next business day).

21. Contact Information For all Programme-related queries, please contact: Abbott Lyon Collective Team Email: [email protected] For data protection queries: Email: [email protected] For complaints: Email: [email protected]

Declaration of Agreement By joining the Abbott Lyon Collective, you confirm that you: are at least 18 years of age; have read and understood these Terms in full; agree to be bound by these Terms, the Brand Guidelines, and Abbott Lyon's Privacy Policy; understand and accept your obligation to disclose the commercial nature of your Content in accordance with Clause 7.4; and understand that these Terms form a legally binding contract between you and Abbott Lyon Ltd.

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